Challenges in the Offshore Process
As offshoring makes the geographical distances grow smaller, it also throws up challenges at both ends which need to be conquered to make the work process smoother.
We deal with clients on an every day basis, but unless we put ourselves in their shoes and think from their level, we cannot deliver results that exceed their expectations. And in order to be the best in the industry, we need to iron out these wrinkles and improve the quality of our deliverables.
Challenges Faced by the Clients
If we understand and recognize the challenges faced by clients, it is the first step towards addressing them. Some of the most common issues faced by clients are listed below:
- Transitioning in-house teams to accept a change in workflow
- Aligning expectations
- Spending additional time on review and management
- Communicating design intent comprehensively
- Imparting training on firm standards
- Inconsistent quality
- Difficulty in exchanging documents (BIM)
- Integrating cultures
- Getting support from PMs
- Maintaining consistent workflow for offshore team
- Prohibitive State regulations
- Confidentiality
Challenges Faced by the Service Provider
We, as a service provider, also have to face some challenges in servicing the clients. However, if we are able to identify these challenges, we can take concrete steps towards solving these issues.
- Coordination and cooperation from the client
- Aligning of expectations
- Integrating cultures
- Alignment of processes and standards with the client firm
- Communication barriers
- Clarity and consistency of instructions
- Obtaining candid and constructive feedback
- Clear definition of scope of work
- Learning curve
- Maintaining quality
- Marinating interest, continuity, and a sense of belonging among staff
- Training on US construction technology
We must address each one of these issues to be able to focus on client expectations and upscale our deliverables to the international quality expected out of us, which we know we have the capability to deliver.
- By Kasturi Chatterjee
Sr. Director - Business Development
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